211 is a contact center connecting people with available resources like food, housing, health care, senior services, child care, legal aid, volunteer opportunities, and much more. Instead of multiple calls leading to dead ends, with one text message or call to 211, people can reach a trained specialist who will assess the full scope of their needs and match them to the right services. 211 also assists during times of disaster, providing critical information about evacuation routes, food, and shelter.